Shipping policy

Last updated: August 14, 2026

Every order ships from Miami, Florida, packed by the two of us or someone we trust.

PROCESSING

Orders leave our hands within 2 to 3 business days of being placed. Business days are Monday through Friday, excluding US holidays. When your order ships you will receive a confirmation email with a tracking number.
If something holds your order past that window, we will email you with a revised ship date and the option to cancel for a full refund. You will never have to chase us for that email.

WHERE WE SHIP

We currently ship within the United States, including Alaska, Hawaii, and PO boxes. International shipping is not available yet. If you are outside the US and want something, write to us at hello@claybore.com and we will let you know when that changes.

CARRIERS AND RATES

We ship by USPS and UPS. Shipping is calculated at checkout based on weight and destination, and it is the only thing we charge for it. We would rather show you the real cost of getting a package to your door than hide it in the price of a vest.

TRACKING AND DELIVERY

Tracking updates come directly from the carrier. Once a package is marked delivered, please allow a day; carriers sometimes scan early. If a package is marked delivered and has not appeared after 2 business days, or arrives damaged, contact us within 7 days at hello@claybore.com and we will work with the carrier to make it right.

ADDRESSES

We ship to the address you give us at checkout, exactly as written. If you catch an error, email us as soon as possible; we can usually correct an address before the order ships, but not after. Packages returned to us because of an incorrect or undeliverable address can be reshipped at cost.

QUESTIONS

Write to hello@claybore.com. A person answers.