Refund policy

Last updated: August 14, 2026

We make things carefully and in small runs, so our return policy is precise. Read it before you buy; we hold to it.

THE WINDOW

You have 30 days from the day your order is delivered to start a return. After 30 days we cannot accept it.

CONDITION

Items must be unworn, unwashed, unaltered, free of odors and animal hair, with all tags attached and original packaging included. We inspect every return. Anything that does not meet these conditions will be sent back to you, and no refund will be issued.

HOW TO START A RETURN

Email hello@claybore.com with your order number and the items you are returning. We will confirm your return and send the return address. Please do not ship anything back without confirming first; unconfirmed packages can get lost, and we cannot refund what we cannot match to an order.

RETURN SHIPPING

Return shipping is paid by you, and we recommend a tracked service. We do not charge restocking fees. Original shipping charges are not refundable.

REFUNDS

Once your return arrives and passes inspection, we refund the original payment method within 5 business days. Your bank or card issuer may take another 5 to 10 business days to post it. We will email you at each step.

EXCHANGES

For a different size or color, the fastest path is to place a new order for what you want and return the original. Small runs sell through; this way the right size does not disappear while your return is in transit.

FINAL SALE

Items marked final sale at the time of purchase cannot be returned or exchanged.

DEFECTS AND OUR MISTAKES

If an item arrives defective, damaged, or is not what you ordered, that is on us. Email hello@claybore.com within 7 days of delivery with photos and your order number. We will cover shipping in both directions and replace or refund the item, your choice.